Here are some commonly asked questions to help guide you through the process of ordering, payments, shipping, and more.
If you don’t find your answer here, feel free to contact us!
How long does delivery take?
Delivery times depend on the destination and the nature of the order.
For standard orders within India, expect delivery within 7–10 business days.
Custom orders may take longer, and we’ll inform you of the timeline when you place your order.
Do you offer bulk orders for events or corporate gifts?
Yes! We welcome bulk orders for events, corporate gifts, and special occasions.
Contact us to discuss your requirements and get a customized quote.
Is my payment secure?
Yes, absolutely!
We use secure payment gateways to ensure that your payment details are safe.
How can I place an order?
You can place an order with us through any of the following methods:
Through website:
Choose the design like and just click on ‘Let’s Personalise’ you’ll redirect to WhatsApp
Instagram:
Send us a direct message on Instagram with the items you’d like to order, and we’ll guide you through the process.
WhatsApp:
Message us on WhatsApp. Just let us know the items you’re interested in, and we’ll help you complete your order.
(To connect, please check our WhatsApp link in our Instagram profile.)
Email:
You can also email us at fravelle.in@gmail.com with the details of your order, including any specific preferences or questions.
Once we receive your order, we’ll confirm it with you and share the payment and delivery details.
What customization options do you offer?
We can personalize frames to fit your preferences! From choosing the colors and theme to including specific details, let us know what you envision, and we’ll do our best to bring it to life.
Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it. After this time, we may have already started working on it, especially for custom orders, so changes or cancellations may not be possible.
What materials do you use for your frames?
We use high-quality, durable materials in our frames, including eco-friendly wood. We focus on craftsmanship and quality to ensure your frame is a lasting keepsake.
What are your payment options?
We accept payments through various methods, including bank transfers and select mobile payment options. Payment details will be provided at the time of checkout.
What are the delivery charges?
We’re happy to offer free shipping on all orders! No extra charges for delivery—what you see is what you pay. Enjoy hassle-free shopping with us!
What if my frame arrives damaged?
We take great care in packaging, but if your frame arrives damaged, please reach out to us within 48 hours of receiving it. Send us photos of the damage, and we’ll either send a replacement or work out a suitable solution.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or text message. Use this to monitor your parcel’s progress.
What if I have more questions?
Feel free to reach out if you have additional questions or specific requests. We’re here to help and will ensure you have a smooth and enjoyable experience!
How can I contact customer support?
You can reach us via email, phone, or direct message on our social media pages. We’re here to help and will get back to you as soon as possible.
Do you offer international shipping?
Yes, we ship both domestically and internationally. Shipping costs and delivery times vary based on your location and will be calculated at checkout.